Responsible Gambling

At WG Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

WG Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling.

Setting Limits

We provide various tools to help you maintain control over your gambling activities:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Control how much you can lose over a specified period
• Session Time Limits: Limit the amount of time you spend gambling
• Wager Limits: Set maximum bet amounts per game or session
• Reality Checks: Receive pop-up reminders about time spent gambling

To set any of these limits, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team.

Self-Exclusion

If you feel you need to take a break from gambling, we offer self-exclusion options:

• Temporary Self-Exclusion: Block access to your account for 24 hours, 7 days, 1 month, or 6 months
• Permanent Self-Exclusion: Permanently close your account with no option to reopen

During any self-exclusion period, you will not be able to access your account or receive any promotional materials from us.

GAMSTOP

GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.

To register with GAMSTOP, visit www.gamstop.co.uk

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

• Spending more money or time gambling than you can afford
• Gambling to escape problems or negative feelings
• Lying about gambling activities to family or friends
• Chasing losses with bigger bets
• Neglecting work, family, or other responsibilities
• Borrowing money to gamble
• Feeling anxious or depressed about gambling

Getting Help

If you or someone you know is struggling with gambling, help is available. Contact these organizations for free, confidential support:

• GamCare: Call 0808 8020 133 or visit www.gamcare.org.uk
• Gamblers Anonymous: Visit www.gamblersanonymous.org.uk
• Gordon Moody Association: Call 01384 241292 or visit www.gordonmoody.org.uk
• Samaritans: Call 116 123 (free 24/7 helpline)

Underage Gambling

WG Casino strictly prohibits underage gambling. You must be 18 years or older to create an account and gamble on our site. We use advanced age verification systems and regularly monitor accounts for suspicious activity.

If you suspect someone underage is gambling on our platform, please contact us immediately at [email protected]

Financial Protection

All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected and available for withdrawal at any time.

Contact Us

If you have any concerns about responsible gambling or need assistance with setting limits or self-exclusion, our trained customer support team is available 24/7:

• Email: [email protected]
• Live Chat: Available on our website
• Phone: +44 20 3808 9999

Additional Resources

• BeGambleAware: www.begambleaware.org
• Gambling Therapy: www.gamblingtherapy.org
• UK Gambling Commission: www.gamblingcommission.gov.uk

Last updated: March 15, 2026

WG Casino is committed to responsible gambling and player protection. If you are struggling with gambling addiction, please seek help immediately. Remember: when the fun stops, stop.